Green Lakes provides services related to plot ownership, maintenance, bookings, support, notifications, and document access. This policy explains how we collect, use, store, and share information when you use the Green Lakes mobile app.
1. Information We Collect
- Account details: name, phone number, member ID, optional email, optional date of birth, profile details.
- Property/service data: plot details, bookings, maintenance records, support tickets, notifications, invoices/documents.
- Device/app data: push notification token, app version, basic usage and diagnostic logs.
- Files you upload: support attachments and documents you submit through the app.
2. How We Use Information
- Authenticate users and secure account access.
- Show your plots, bookings, maintenance, invoices, and documents.
- Process booking and maintenance workflows.
- Provide support ticket communication.
- Send service notifications, reminders, and transactional emails.
- Improve reliability, security, and fraud prevention.
3. Data Sharing
We do not sell personal data.
We may share data only with:
- Service providers required to operate the app (e.g., cloud hosting, notification, email delivery)
- Legal/regulatory authorities where required by law.
4. Data Storage and Security
- Data is stored on secure cloud infrastructure.
- Access is controlled by authentication and role-based authorization.
- We use industry-standard safeguards, but no system is 100% risk-free.
5. Permissions Used
- Camera: QR scanning/support image capture.
- Photos/Files: upload attachments/documents.
- Notifications: service alerts and transactional updates.
You can control permissions in device settings.
6. Data Retention
We retain data limited to service operations, including account and profile records, plot/booking/maintenance records, support-ticket communication, and legally required financial or compliance records.
7. Your Choices and Rights
You may:
- Update profile information in the app.
- Manage notification preferences.
- Request correction or deletion of eligible personal data by contacting us.
To request account/data deletion, visit Account & Data Deletion.
8. Children's Privacy
This app is not intended for children under 13 (or applicable local minimum age). We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy. We will publish the revised version with an updated effective date.
10. Contact Us
Green Lakes Farms
Email: hello@greenlakes.in
Address: 1/1 Peridot Plaza, Off Hosur Rd, Bengaluru, Karnataka 560030
Phone: +91 80357 36292, +91 98800 11314